Returns Policy

This is an extract from our Terms and Conditions for the supply of goods via the website for 

3a. Price

The prices payable for goods as well as any applicable VAT and delivery charges are as set out in our website.

3b. Your right to cancel your contract and our returns policy

You may cancel your contract with us for the goods you order at any time up to the end of the fourteen working day from the date you receive the ordered goods.

You will need to contact us to advise your intentions but do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.

To cancel your contract you must notify us phone (call 0207 267 9403), mail or email ( giving your contract details.

If you have received the goods before you cancel your contract then you must return the goods in their original condition to us, at the address above, at your own cost and risk.

If you cancel your contract but we have already shipped the goods you must not unpack the goods when they are received by you and you must send the goods back to us in their original condition to the address above, at your own cost and risk, as soon as possible.

Please Note: Our return policy does not include:

  1. Ribbons in meterage that have been cut from a roll at the customer's request for a particular transaction.
  2. Fabric pieces that have been cut from a bolt or roll at the customer's request for a particular transaction.
  3. Factory Packs of Swarovski Crystal Elements that no longer have the original seal intact.
  4. Goods that have been specifically ordered for you, on your request, that are not normally part or our product stock.

These transactions are deemed to be personified between the seller and the customer and as such are difficult if not impossible to reintroduce into stock.

Once you have notified us that you are cancelling your contract, any total sum debited to us from your credit or debit card will be refunded to your account as soon as possible but within 30 days of cancellation:

Providing that the goods in question are returned by you and received by us in the same condition as they were delivered to you.

If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.