Terms & Conditions

Terms and conditions for the supply of goods via the website for londonbeadco.com 

The use of this website to purchase goods is governed by the terms and conditions stated below and includes our privacy policy.
Please read these documents carefully before using our site or placing an order.
By checking the yes box and placing an order you are in agreement with the terms and conditions set out below.

Our goods are intended to be sold within the UK and overseas.
You may be restricted in the purchase of our goods from this website if you are under 18 years old or without permission to use a credit card.

1. General information about us

Company Name: The London Bead Co. Ltd.

Geographic Address:  339 Kentish Town Road,
London NW5 2TJ

Company contact details:
Telephone: 020 7267 9403
Email: orders@londonbeadco.com

VAT Number: 523451863

2. Please follow these steps to conclude a contract with us using this website

(1) Ensure you have read and understood our terms:

It is your responsibility to read our companies legal terms on our website carefully and to raise any problems you may find before you place your order with us.
This includes the below terms and conditions, our terms and use and our privacy policy.

(2) Browse our information:

This website contains pictorial information and a title describing our goods, current prices (which includes UK VAT) for the quantity indicated, plus, where practicable , a more detailed descriptions of our goods.

The information regarding the goods on our website constitutes an "invitation to treat" and is not a full contractual offer.

This implies that we reserve the right to correct any errors in that information without liability to you.

It also means that in no circumstances will we be contractually bound to supply you with goods on the basis of any incorrect information, even if that information is repeated in your order.

(3) Select the goods you wish to purchase

You can select any items you wish to purchase by clicking on the "add to basket" button. You will be informed that your shopping basket has been added to with a new item.

You can view the contents of your shopping basket by clicking on any of the "view basket" button.

The "shopping basket screen" lists your current selection of items with description, price and current subtotal including shipping.

You can edit the contents of your basket by changing the quantities or remove any items imputed in error.

(3)Completing a Purchase

To purchase the items in your basket and proceed with your order to the "check out" screen.

Complete the detailed information on this screen, read and "check" the "Terms and Conditions" check box. Please Note: Our minimum purchase acceptance is  £5.00 (not including shipping)

On clicking the button "pay securely with Sage Pay" you will be transferred to the Sage Pay "secure" server to complete  your transaction and payment.

Alternatively if you would like to order the goods selected but do not want to enter your credit/debit card details online you can order and complete the payment by phone (ring +(0)207 267 9403).

You will be asked to provide certain information we need to enable us to process your order such as your preferred delivery address and payment details.
It is your responsibility to provide us with sufficient information to process an order.

Transactions online,  once dealt with successfully by the "Payment Gateway Provider"  will prompt an acknowledged receipt of the confirmation of your order by email.

(4) Wait for acceptance of your order

You will receive an "order in progress" by email, once this order has been accepted and another email once the order is "complete" and ready for shipping.
Only if and when you receive our acceptance email will we have a binding contract between us.

You may receive acknowledgement from our payment processor advising you whether or not your credit or debit card payment has been authorised. This acknowledgement relates to your payment only and is not our acceptance of your order.

We will be entitled to refuse to accept or cancel your order, if in our sole consideration we deem it necessary to do so.

In particular we must ensure that payment of the total price for the goods that has been transacted is confirmed by the Payment Provider.

That the order comes from a legitimate buyer and is not a fraudulent order.

If we accept your order we you will be informed without undue delay.

Once we have entered into a contract with you we shall supply you with the items specified in your order in accordance with the terms of the contract.

3. Other information about the Contract

We can only conclude the contract with you in English and not in any other language.

The contract between us will consist of (1) these terms and conditions together with our terms of use and privacy policy, (2) your order and (3) our acceptance. We will not file the concluded contract between us online and you should therefore print out and retain copies of each element of the contract.

a. Price

The prices payable for goods as well as any applicable VAT and delivery charges are as set out in our website.

b. Your right to cancel your contract and our returns policy

You may cancel your contract with us for the goods you order at any time up to the end of the fourteen working day from the date you receive the ordered goods.

You will need to contact us to advise your intentions but do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.

To cancel your contract you must notify us phone, mail or email giving your contract details

If you have received the goods before you cancel your contract then you must return the goods in their original condition to us, at the address above, at your own cost and risk.

If you cancel your contract but we have already shipped the goods you must not unpack the goods when they are received by you and you must send the goods back to us in their original condition to the address above, at your own cost and risk, as soon as possible.

Please Note: Our return policy does not include:

  1. Ribbons in meterage that have been cut from a roll at the customer's request for a particular transaction.
  2. Fabric pieces that have been cut from a bolt or roll at the customer's request for a particular transaction.

These transactions are deemed to be personified between the seller and the customer and as such are difficult if not impossible to reintroduce into stock.

Once you have notified us that you are cancelling your contract, any total sum debited to us from your credit or debit card will be refunded to your account as soon as possible but within 30 days of cancellation:

Providing that the goods in question are returned by you and received by us in the same condition as they were delivered to you.

If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

c. Our rights to cancel the contract

We may cancel or amend the contract between us if:

The goods you have ordered are unavailable for any reason.
We do not deliver to your area
One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit or debit card as soon as possible but within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

d. Delivery of goods to you

We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.

Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order. For the avoidance of doubt, time for delivery shall not be of the essence.

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

4. Our liability to you

a. Your remedy for damaged goods

If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, you must notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question otherwise you may have no right to any of the remedies set out below.

If you notify us with the problem we will consider and action were possible to:

Make good any shortage or non-delivery

Replace or repair any goods that have been claimed to be damaged or defective after our inspection of the goods

Refund to you the whole or part of the amount paid by you for the goods in dispute, where  appropriate

b. Limitations on our liability to you

You are responsible for observing and complying with all applicable regulations and legislation which affect your purchase and subsequent use of our goods.

This includes obtaining all necessary customs, import or other permits to purchase goods from our site.

Certain national laws may prohibit the importation or exportation of certain of our goods to you.

We make no representation and accept no liability in respect of the export or import of the goods you purchase.

To the extent that law permits us to do so, we exclude all our liability to you for any direct, indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem relating to the goods you buy from us, other than the remedies listed in paragraph c above.

If a court does decide we are liable to pay you compensation, that compensation will be limited to the amount paid by you for the goods in question.

Please note that nothing in this section of these terms and conditions (or in any other section) is intended to limit any rights you might have as a consumer or other statutory rights that may not be excluded by law, nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence of for fraudulent misrepresentation.
5. Things you should know

a. Events beyond our control

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

b. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

c. Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.

d. Third party rights

A person who is not a party to this contract has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this contract but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

e. Governing law

The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

f. Entire agreement

These terms and conditions together with our terms of use and privacy policy, your order and our acceptance set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Except for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.